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Contact information

Trade name: Kushtug

Email: kushtug1@gmail.com

PURATAN OVERSEAS

233/SP1, SECTOR-23, PRATAP NAGAR, JAIPUR, RAJASTHAN 302033

Customer Care & Product Information

At Kushtug, each product is crafted with care, precision, and authenticity. Our leather goods are made from real, high-quality leather, and slight variations are part of what makes every piece truly unique. To maintain full transparency with our customers, please read the following guidelines carefully before making a purchase. Trust building is our motto.

Leather is a natural material, and each hide has its own distinct texture, tone, and grain.
The color of the product may appear slightly different from what you see on your screen due to monitor settings, lighting conditions, or photography angles.
Such variations are natural and not considered defects or reasons for return.

Real leather often carries small marks, wrinkles, or veins — these are characteristics of real leather, not imperfections. In Fact these are the signs of real leather.
Over time, your product may develop a natural patina or soft sheen, enhancing its vintage appeal.
These marks are signs of authenticity and will not be treated as manufacturing defects.

All Kushtug products are handcrafted by skilled artisans.
Due to manual production, slight variations in stitching, embossing, or dimensions may occur.
Such differences do not affect the design, durability, or usability of the product.

The metal hardware (zippers, buckles, buttons, etc.) used in our products may tarnish or lose shine over time.
This can occur due to exposure to weather, moisture, or regular handling.
These changes are natural aging effects and are not covered under manufacturing defects.

To maintain the beauty and longevity of your leather product:

Avoid exposure to direct sunlight, water, and humidity for prolonged periods.
Clean with a dry or slightly damp soft cloth; do not use harsh chemicals or cleaners.
Store in a cool, dry place using the provided dust bag when not in use.
Apply leather conditioner occasionally to preserve the material’s softness.

Products showing signs of natural variation, marks, or minor scratches will not qualify as defective.

Returns or replacements will only be accepted for manufacturing defects (such as broken stitching, damaged hardware on delivery, or incorrect product dispatch).

Please refer to our detailed Return & Exchange Policy for process and eligibility.

Every Kushtug product represents craftsmanship, durability, and authenticity. We celebrate the individuality of leather — embracing its imperfections as part of its beauty. Our goal is to ensure you receive a timeless piece that tells its own story with every use.