I am happy with the product quality . Very nice and useful for working women 😊
Thank you so much, Kamlesh Kumari !
We’re truly happy to know that you loved your Tote Bag. Your kind words mean a lot to our entire Kushtug team.
Wishing you many wonderful thoughts.
Thanks
Team Kushtug
A
Anonymous
Super good quality. Premium product. Jo chahiye tha wo mila hai bag .
Customer Care & Product Information
Customer Guidelines
At Kushtug, each product is crafted with care, precision, and authenticity. Our leather goods are made from real, high-quality leather, and slight variations are part of what makes every piece truly unique. To maintain full transparency with our customers, please read the following guidelines carefully before making a purchase. Trust building is our motto.
Color and Texture Variation
Leather is a natural material, and each hide has its own distinct texture, tone, and grain.
The color of the product may appear slightly different from what you see on your screen due to monitor settings, lighting conditions, or photography angles.
Such variations are natural and not considered defects or reasons for return.
Natural Marks and Scratches
Real leather often carries small marks, wrinkles, or veins — these are characteristics of real leather, not imperfections. In Fact these are the signs of real leather.
Over time, your product may develop a natural patina or soft sheen, enhancing its vintage appeal.
These marks are signs of authenticity and will not be treated as manufacturing defects.
Craftsmanship and Handcrafted Nature
All Kushtug products are handcrafted by skilled artisans.
Due to manual production, slight variations in stitching, embossing, or dimensions may occur.
Such differences do not affect the design, durability, or usability of the product.
Hardware and Metal Finishes
The metal hardware (zippers, buckles, buttons, etc.) used in our products may tarnish or lose shine over time.
This can occur due to exposure to weather, moisture, or regular handling.
These changes are natural aging effects and are not covered under manufacturing defects.
Product Care Recommendations
To maintain the beauty and longevity of your leather product:
Avoid exposure to direct sunlight, water, and humidity for prolonged periods.
Clean with a dry or slightly damp soft cloth; do not use harsh chemicals or cleaners.
Store in a cool, dry place using the provided dust bag when not in use.
Apply leather conditioner occasionally to preserve the material’s softness.
Returns and Replacements
Products showing signs of natural variation, marks, or minor scratches will not qualify as defective.
Returns or replacements will only be accepted for manufacturing defects (such as broken stitching, damaged hardware on delivery, or incorrect product dispatch).
Please refer to our detailed Return & Exchange Policy for process and eligibility.
Our Promise
Every Kushtug product represents craftsmanship, durability, and authenticity. We celebrate the individuality of leather — embracing its imperfections as part of its beauty. Our goal is to ensure you receive a timeless piece that tells its own story with every use.